Warranty

Warranty Coverage for Apollo Scooters Middle East

Official Regional Warranty Program

Managed by Monster Middle East, the exclusive regional distributor and official brand representative for Apollo Scooters across the Middle East.

At apolloscooters.ae, we are committed to delivering premium products, genuine parts, dependable after-sales service, and a first-class ownership experience across the region.

This Warranty Program applies to products purchased through apolloscooters.ae or through officially authorized Apollo Scooters sales channels supplied by Monster Middle East.

1. Regional Coverage Territory

Warranty support is available throughout the Middle East, subject to logistics access, local regulations, and service feasibility.

Supported markets may include:

United Arab Emirates
Saudi Arabia
Qatar
Kuwait
Bahrain
Oman
Jordan
Egypt
and other approved regional markets.

Support methods may vary by country.

2. Warranty Period

Unless otherwise stated in writing for a specific product or promotion:

12 Month Limited Warranty commencing from the original date of delivery to the first retail purchaser.

Coverage applies only to products officially supplied by Monster Middle East or purchased through approved regional channels.

3. What Is Covered

Where a defect in materials or workmanship is confirmed under normal personal consumer use, we may, at our discretion, provide repair, replacement parts, replacement product, or another commercially reasonable remedy.

Covered components may include:

  • Main frame (structural manufacturing defects only)
  • Motor
  • Controller
  • Battery system (subject to battery terms below)
  • Display
  • Throttle
  • Charger originally supplied with the unit
  • Lights fitted as standard
  • Wiring harnesses
  • Folding mechanism manufacturing defects

All claims remain subject to technical inspection and approval.

4. Battery Warranty Terms

Batteries are consumable electronic components and naturally reduce in performance over time.

Battery warranty may cover:

  • Manufacturing defects
  • Failure to charge under proper usage
  • Confirmed abnormal cell failure

Battery warranty does not cover:

  • Normal reduction in capacity or riding range
  • Deep discharge caused by long-term storage
  • Water ingress
  • Use of non-approved chargers
  • Improper charging habits
  • Heat exposure
  • Impact damage
  • Neglect or misuse

Actual riding range varies based on rider weight, terrain, tire pressure, speed, riding style, temperature, incline, and battery age.

5. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Tires, punctures, tubes, brake pads, grips, bearings, seals
  • Cosmetic scratches, dents, fading, paint wear
  • Crash damage or accidents
  • Misuse, stunt riding, racing, jumping, overloading
  • Commercial rental, fleet, courier, or delivery use
  • Water damage, corrosion, rust, sand ingress
  • Unauthorized modifications or repairs
  • Software tampering or non-approved accessories
  • Damage during third-party transportation

6. Regional Service Advantage

As the official Middle East representative, Monster Middle East provides:

  • Genuine Apollo parts
  • Regional support communication
  • Faster local coordination
  • Approved technical guidance
  • Service solutions adapted to Middle East climate and operating conditions

7. Country-by-Country Service Method

Because we support multiple Middle East markets, service may be handled through one of the following methods depending on location and issue type:

  • Local approved service partner
  • Remote diagnostics and troubleshooting
  • Spare part dispatch
  • UAE centralized repair center
  • Return-to-base service process

The most practical solution will be determined case by case.

8. How to Submit a Warranty Claim

Please contact:

apolloscooters@monsterme.com

Include the following:

  • Full name
  • Order number
  • Country and city
  • Product model
  • Serial number
  • Detailed description of the issue
  • Clear photos or videos showing the issue
  • Contact number
  • Copy of purchase invoice or receipt
  • If purchased from an authorized retailer, a copy of the retailer invoice showing purchase date, model, and seller details

Incomplete submissions may delay review. Valid proof of purchase is required to confirm warranty eligibility.

9. Inspection and Resolution

After review, we may choose one or more of the following:

  • Troubleshooting guidance
  • Supply replacement part
  • Request product inspection
  • Arrange repair
  • Replace defective component
  • Replace unit where commercially reasonable
  • Decline claim where outside warranty scope

All technical findings are made reasonably based on available evidence.

10. Shipping and Logistics

Unless otherwise required by applicable law:

  • Customers may be responsible for transport to and from service locations
  • Collection requests may incur charges
  • International or regional shipments may involve customs or import charges depending on country
  • If no fault is found, inspection or handling fees may apply

Where practical, costs will be communicated in advance.

11. Dead on Arrival Claims

If a product arrives damaged or non-functional, customers must notify us within 48 hours of delivery and retain original packaging.

Please provide clear photos and videos for review.

Late claims may be processed under the standard warranty procedure.

12. Compliance With Local Laws

Customers are solely responsible for complying with all applicable local laws relating to e-scooter ownership and use, including:

  • Helmet requirements
  • Registration rules
  • Insurance requirements
  • Road or pathway restrictions
  • Speed limits
  • Safety regulations

Laws vary by country and city and may change over time.

13. Limitation of Liability

To the fullest extent permitted by law, liability under this warranty is limited to repair, replacement, or another suitable remedy.

Monster Middle East shall not be liable for indirect losses, lost income, downtime, inconvenience, travel expense, or damages arising from misuse or unlawful operation.

Nothing in this policy limits mandatory rights granted under applicable consumer law.

14. Governing Law

This Warranty Program shall be governed by the laws of the United Arab Emirates. Any disputes shall be subject to the competent courts of Dubai unless otherwise required by applicable law.

15. Company Details

Monster Middle East
Exclusive Regional Distributor and Official Brand Representative for Apollo Scooters
NC7 Jebel Ali Free Zone
Dubai, United Arab Emirates
P.O. Box 18413

16. Policy Updates

We reserve the right to amend this policy from time to time. The latest published version on apolloscooters.ae shall apply, subject to mandatory legal rights.

Why Buy from Official Middle East Channels

  • Authentic products
  • Regional warranty support
  • Genuine spare parts
  • Faster assistance
  • Trusted official representation
  • Peace of mind after your purchase