Privacy Policy
General Terms & Conditions
Effective Date: January 2026
These General Terms & Conditions apply to purchases made through apolloscooters.ae and related products and services supplied by Monster Middle East FZE as the exclusive regional distributor and official brand representative for Apollo Scooters in the Middle East.
By accessing this website, placing an order or purchasing a Product, you acknowledge that you have read, understood and agreed to these Terms.
Nothing in these Terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded under applicable law.
1. Definitions
For purposes of these Terms:
Agreement means any agreement between Monster Middle East FZE and a Customer for the purchase or supply of Products or Services, including these Terms and any applicable policies incorporated into them.
Apollo or Apollo Scooters means Apollo Scooters and/or the applicable Apollo entity responsible for manufacturing, developing or licensing Apollo branded Products, software and services.
Customer, You or Your means the individual or legal entity purchasing Products or Services, accessing the Website or otherwise entering into an Agreement with Monster Middle East FZE.
Monster Middle East, MME, We, Us or Our means Monster Middle East FZE, Jebel Ali Free Zone, Dubai, United Arab Emirates.
Product means any product supplied under an Agreement, including Apollo electric scooters, accessories, spare parts and upgrades.
Scooter means an Apollo electric scooter.
Services means support, warranty administration, repair coordination and other services made available in connection with Products.
Authorized Retailer means a retailer authorized by Monster Middle East FZE to sell Apollo Products within the applicable Middle East market.
Authorized Service Centre means a service provider authorized by Monster Middle East FZE and/or Apollo Scooters to inspect, maintain or repair eligible Apollo Products.
Website means apolloscooters.ae.
2. Regional Distributor & Website Operator
apolloscooters.ae is operated and managed by:
Monster Middle East FZE
NC7, Jebel Ali Free Zone
Dubai, United Arab Emirates
P.O. Box 18413
Apollo Scooters Middle East Support:
Monster Middle East FZE is the exclusive regional distributor and official brand representative for Apollo Scooters across the Middle East.
3. Applicability
These Terms apply to Products and Services purchased through apolloscooters.ae.
They may also apply, where relevant, to regional warranty and support services provided by Monster Middle East for eligible Apollo Products purchased from Authorized Retailers.
Customers must be at least 18 years old and legally capable of entering into a purchase agreement to place an order through the Website.
The legal age for purchasing a Product should not be confused with the minimum legal age for operating an electric scooter. Riding-age requirements vary by country, emirate, municipality and jurisdiction.
The Customer is responsible for determining whether and where a Scooter may legally be operated.
4. Orders & Formation of Agreement
Submitting an Order constitutes an offer to purchase the selected Products.
An automated acknowledgement confirms receipt of the Order but does not necessarily constitute final acceptance.
Orders remain subject to payment authorization, inventory availability, fraud screening, address verification, export and import restrictions and applicable law.
We may refuse or cancel an Order where reasonably necessary because of suspected fraud, unauthorized payment, stock unavailability, an obvious pricing error, incorrect information, legal restrictions or inability to fulfil the Order.
If We cancel an Order after payment has been collected, the applicable amount will be refunded.
5. Product Information
We take reasonable care to ensure Product descriptions, specifications, photographs, dimensions, compatibility information and other information are accurate.
Apollo may periodically update Product components, firmware, software, specifications, packaging or functionality.
Product images are illustrative and appearance may vary slightly from the Product supplied.
Nothing in this section limits rights relating to Products that are materially defective, incorrectly supplied or materially inconsistent with their advertised description.
6. Prices, VAT & Payment
Prices are displayed in the currency indicated on the Website.
For UAE purchases, prices and VAT will be handled in accordance with applicable UAE requirements.
The total amount payable will be displayed during checkout.
For cross border orders, additional customs duties, import VAT, clearance fees, local taxes or other destination charges may apply unless expressly stated otherwise at checkout.
Payment must be made through an accepted payment method.
Customers confirm that they are authorized to use the payment method submitted.
7. Middle East Availability
Products may be offered for delivery within the UAE, GCC and selected Middle East markets.
Availability may vary according to Product, destination, regulatory requirements, logistics capability and inventory.
We reserve the right to decline an Order for a destination that We cannot reasonably or legally service.
8. Shipping & Delivery
Orders are subject to our Shipping & Delivery Policy.
Our normal estimated delivery windows are:
UAE: approximately 3 to 5 working days.
GCC: approximately 7 to 10 working days.
GCC deliveries may arrive sooner depending on destination and courier availability.
Cross border delivery is subject to customs clearance, local import procedures, courier operations, public holidays and other circumstances outside Our reasonable control.
Delivery dates are estimates unless expressly confirmed otherwise.
Customers must provide a complete and accurate delivery address and contact information.
9. Customs & Import Requirements
Customers ordering outside the UAE acknowledge that cross border shipments may be subject to customs and import requirements in the destination country.
Where not expressly included in the checkout price, the Customer may be responsible for applicable duties, taxes, clearance fees and destination charges.
The Customer is responsible for complying with applicable import and local registration requirements.
10. Delivery & Transfer of Risk
Risk of loss or damage generally passes to the Customer when the Customer, or a person designated by the Customer other than the carrier, takes physical possession of the Product, subject to applicable law.
Customers should inspect packages promptly following delivery.
Visible shipping damage should be photographed before the Product is used.
11. Inspection & Reporting Product Issues
Customers should inspect their Product promptly upon delivery.
If a Product arrives damaged, defective, incomplete or incorrect, contact:
Please provide:
Full name
Order number
Country and city
Product model
Serial number
Detailed description
Photographs or videos
Contact number
Copy of the original invoice or proof of purchase
For purchases from an Authorized Retailer, a copy of the Authorized Retailer invoice is required.
Where a potentially safety related defect is discovered, discontinue use until the Product has been assessed.
The original Apollo terms similarly require customers to cease use when a defect is discovered and cooperate with the investigation.
12. Returns, Exchanges & Cancellations
Due to the nature, size, value, safety requirements and lithium battery systems of electric scooters, We do not generally accept returns or exchanges for change of mind once an Order has been dispatched.
Orders that have not entered processing or dispatch may be eligible for cancellation.
Defective, damaged, incomplete, incorrectly supplied or materially misdescribed Products will be handled according to Our Returns, Exchanges & Refund Policy and applicable consumer law.
No Product should be returned without prior authorization from Monster Middle East.
Nothing in this section limits mandatory consumer rights.
13. Limited Regional Warranty
Eligible Apollo Scooters officially supplied through Monster Middle East are supported by the Apollo Scooters Middle East regional warranty program.
New eligible Scooters generally receive a 12 month limited warranty against qualifying defects in materials or workmanship, subject to the complete Warranty Coverage Policy applicable to the model.
The original Apollo terms likewise distinguish the general one year component warranty from separate frame coverage and recognize that coverage can vary for legacy models, accessories and other categories.
Customers should therefore refer to the current Warranty Coverage Policy on apolloscooters.ae for the exact coverage applicable to their Product.
14. Warranty Eligibility
Warranty coverage applies only to eligible Products supplied through Monster Middle East's official regional distribution network and purchased through apolloscooters.ae or an Authorized Retailer, unless otherwise expressly confirmed.
Proof of purchase is required.
Warranty coverage is subject to the exclusions and conditions contained in the Warranty Coverage Policy.
15. Warranty Exclusions
Warranty generally does not cover damage resulting from:
Accidents or collisions
Vandalism
Abuse or misuse
Normal wear and tear
Consumable components
Improper assembly or disassembly
Unauthorized modification
Unauthorized repairs
Stunt or extreme riding
Commercial or rental use unless specifically authorized
Water intrusion or water damage
Flooding
Improper charging
Power surges
Non approved chargers
Improper storage
Rust or corrosion
Cosmetic deterioration
Improper maintenance
Unauthorized accessories or upgrades
Damage during unauthorized transportation or repair
Failure to follow Product instructions
Failure to install required software or firmware updates where relevant to the issue
The manufacturer's existing warranty specifically excludes many of these conditions, including accidents, improper assembly, modifications, water damage, improper maintenance, stunt riding, unauthorized accessories, normal wear, tire wear, improper charging, corrosion and unauthorized servicing.
Mandatory statutory rights remain unaffected.
16. Maintenance
Proper maintenance is essential to safe operation.
Customers must follow the maintenance requirements contained in the applicable Apollo owner's manual, Product instructions, Apollo App and official technical guidance.
Maintenance may include inspection of:
Tires and tire pressure
Brakes
Fasteners
Folding mechanism
Stem and handlebars
Lighting
Electrical components
Battery and charging system
Structural components
Customers should retain maintenance and service records where appropriate.
Apollo's underlying terms emphasize that failure to perform recommended maintenance can create significant safety risks and allow maintenance records to be requested during assessment.
17. Repairs & Authorized Service
Warranty diagnosis, repair or replacement must be authorized by Monster Middle East or the applicable authorized service network.
Do not send or deliver a Scooter to Monster Middle East or a service location without authorization.
Unauthorized repair or modification may affect warranty eligibility where it causes or contributes to the claimed defect.
Repair timelines are estimates and may be affected by diagnostics, parts availability, international shipments or circumstances outside Our reasonable control.
The manufacturer's existing terms similarly recognize that repair schedules may change because of parts availability, shipment delays and other circumstances.
18. Spare Parts
We will make reasonable efforts to maintain or obtain spare parts necessary to support Products sold through the official Middle East distribution network.
Availability cannot be guaranteed at all times.
Certain components may need to be sourced internationally, which can affect repair timelines.
19. Safe Operation
Electric scooters are motorized mobility products and involve inherent risks.
Before riding, every user should:
Read the owner's manual
Understand the Scooter controls
Perform a pre ride inspection
Check brakes
Check tires and tire pressure
Check the folding mechanism
Check the stem and handlebars
Check lights
Wear an appropriate helmet
Wear appropriate footwear and protective equipment
Follow local traffic laws
Ride within their ability
Maintain a safe speed
Never operate the Scooter while impaired
Customers acknowledge that riding involves risks arising from traffic, road surfaces, weather, obstacles, collisions and the actions of other road users.
20. Local Laws & Regulations
Electric scooter regulations differ substantially throughout the Middle East.
Depending on jurisdiction, regulations may govern:
Minimum rider age
Permits
Registration
Insurance
Helmet requirements
Maximum speed
Approved riding areas
Cycle lanes
Road access
Pedestrian areas
Parking
Passenger restrictions
Night riding
Required lighting
Customers are responsible for understanding and complying with the laws applicable to where they ride.
Purchase of an Apollo Scooter does not constitute a representation that the Product can legally be ridden in every location.
21. Rider Responsibility
The rider is responsible for the safe and lawful operation of the Scooter.
This principle is also central to Apollo's original Terms, which place responsibility on the rider for compliance with applicable road, traffic and insurance requirements.
Subject to applicable law, Monster Middle East is not responsible for penalties, fines or consequences arising from unlawful or prohibited use of a Scooter.
22. Weather & Environmental Conditions
Apollo Scooters are water resistant according to the rating applicable to the specific model. They are not waterproof.
Customers must exercise particular care when operating or storing Scooters in Middle East environmental conditions, including:
Extreme heat
Direct sunlight
Sand
Dust
Humidity
Water
Flooding
Coastal environments
Salt exposure
Products should not be ridden through deep standing water or flooded roads.
Charging should take place in suitable conditions using approved charging equipment.
Refer to the Weather Conditions & Environmental Use page for complete guidance.
23. Battery Safety & Charging
Lithium ion batteries require appropriate handling.
Customers must:
Use an approved Apollo charger
Inspect charging equipment before use
Avoid charging a visibly damaged battery
Avoid charging in wet conditions
Provide appropriate ventilation
Avoid exposing the battery to excessive heat
Follow Apollo charging and storage instructions
Stop using the Product if the battery displays abnormal swelling, excessive heat, unusual smell, smoke or other potentially hazardous behaviour.
Do not open, modify or attempt unauthorized repair of the battery pack.
24. Software, Firmware & Apollo App
Certain Apollo Products use software, firmware and the Apollo App.
Updates may be required to maintain Product functionality, security, compatibility and safety.
Apollo may update or alter Product functionality through software or firmware.
Customers should install applicable updates promptly.
The manufacturer's Terms state that firmware is part of Apollo's maintenance process and require customers to install applicable hardware, software and firmware updates.
25. Third Party Integrations
Some Product functionality may rely on mobile operating systems, networks, GPS, telecommunications, maps, payment providers or other third party services.
Availability of third party services cannot be guaranteed by Monster Middle East.
Changes or interruptions to independent third party services do not necessarily constitute a Product defect.
26. Connect+
Certain compatible Apollo Products may support Apollo Connect+.
Connect+ is an Apollo operated connected service and may require an Apollo account, compatible Product, mobile device, connectivity and separate subscription.
Availability, pricing and functionality may vary by Product and country.
Where Connect+ is purchased through the Apollo App, applicable Apollo and third party terms may also apply.
Apollo's existing Terms state that Connect+ applies to IoT enabled Products and may be purchased with the Scooter or subsequently through the Apollo App.
Monster Middle East does not independently guarantee the continuous availability of manufacturer operated connected services.
27. Location & Connected Product Data
Connected Apollo Products and the Apollo App may collect information relating to Product usage and location.
Apollo's existing Connect+ terms specifically describe the potential collection of ride information, GPS or other location data and Product related information.
Use of such services is additionally subject to the applicable Apollo App and privacy terms.
Personal information collected directly through apolloscooters.ae by Monster Middle East will be handled in accordance with Our Privacy Policy and applicable data protection law.
28. Early Access & Beta Programs
Apollo may periodically offer beta features, early release software or early access programs.
Participation may be subject to separate Apollo terms.
Pre release Products, software or functionality may contain features that change before commercial release.
The manufacturer's current Terms expressly contemplate separate agreements for Early Access Programs and provide that program specific terms prevail where they conflict with the general terms for that program.
29. Intellectual Property
Apollo names, trademarks, Product designs, software, photographs, graphics, documentation and related intellectual property belong to Apollo or their respective rights holders.
Website content may also belong to or be licensed to Monster Middle East.
Nothing on the Website transfers ownership of intellectual property to the Customer.
Unauthorized reproduction, modification, reverse engineering, commercial exploitation or distribution is prohibited except where permitted by applicable law.
30. Website & Account Security
Customers must provide accurate account information and protect their passwords and login credentials.
You must not:
Attempt unauthorized access
Introduce malicious software
Circumvent security controls
Scrape protected services unlawfully
Impersonate another person
Conduct fraudulent transactions
Interfere with Website operation
Use the Website for unlawful purposes.
31. Promotions & Loyalty Programs
Any promotion, discount, loyalty program, referral program or other benefit offered in the Middle East will be governed by its published regional terms.
North American Apollo programs, promotions, rewards or benefits do not automatically apply to purchases made through apolloscooters.ae unless expressly stated.
This distinction is important because the source Terms contain Apollo's separate Amplified loyalty and rewards program, which should not accidentally become a Middle East customer entitlement merely because the US wording was copied.
32. Apollo Ship+
Apollo Ship+ is not currently offered as part of the standard apolloscooters.ae Middle East purchasing program unless specifically displayed and offered at checkout.
Accordingly, the extensive Ship+ provisions contained in the North American Terms should not be reproduced as a Middle East customer benefit.
The source document defines Ship+ as a specific service with separate lost, stolen and damaged shipment claim rules.
Middle East delivery issues will instead be handled under Our Shipping & Delivery Policy and applicable law.
33. Privacy & Personal Information
Personal information collected by Monster Middle East through apolloscooters.ae will be processed according to Our Privacy Policy and applicable data protection requirements.
Information may be used where appropriate for:
Order processing
Payment
Delivery
Customer support
Warranty administration
Fraud prevention
Legal compliance
Product support
Authorized marketing communications
Apollo operated applications and connected services may independently collect and process data under Apollo's applicable privacy terms.
34. Electronic Communications
Customers agree that transaction related communications may be provided electronically, including:
Order confirmations
Invoices
Shipping notifications
Warranty communications
Service information
Safety notices
Account notifications
Product updates.
35. Limitation of Liability
To the maximum extent permitted by applicable law, Monster Middle East FZE will not be liable for indirect, incidental, special or consequential loss arising from circumstances outside its legal responsibility, including losses resulting from:
Unsafe riding
Reckless use
Violation of local laws
Unauthorized modification
Improper maintenance
Use contrary to Product instructions
Customer caused damage
Unauthorized repair
Environmental misuse
Third party services outside Our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits any mandatory consumer remedy.
36. Assumption of Risk
Operating an electric scooter involves inherent risks, including traffic, road conditions, weather, obstacles, collisions and actions of other persons.
By choosing to operate a Scooter, the rider accepts the ordinary risks inherent in such activity and is responsible for operating it safely and lawfully.
This provision does not exclude liability that cannot legally be excluded.
37. Force Majeure
To the extent permitted by applicable law, We are not responsible for delay or failure caused by events outside Our reasonable control, including natural disasters, extreme weather, war, civil disturbance, government restrictions, border closures, customs disruption, labour disputes, transportation interruption, supply chain disruption, cyber incidents or public emergencies.
38. Refusal of Service
We expect Customers to interact respectfully with Our employees, service providers and partners.
We reserve the right, where legally permitted, to refuse or restrict service in cases involving threats, harassment, abuse, discrimination, fraud or other unlawful conduct.
Apollo's underlying Terms contain a similar employee protection provision.
39. Changes to Products & Services
Apollo may modify Product software, firmware, applications and connected services over time for safety, security, functionality or technical reasons.
Monster Middle East may update regional services, policies and support arrangements where reasonably necessary.
Material changes affecting existing Customer rights remain subject to applicable law.
40. Governing Law
These Terms and purchases made directly through apolloscooters.ae are governed by the applicable laws of the United Arab Emirates.
Subject to mandatory consumer rights and jurisdictional requirements that cannot lawfully be excluded, disputes relating to purchases through apolloscooters.ae shall be subject to the competent courts of Dubai, United Arab Emirates.
For Customers purchasing from outside the UAE, mandatory consumer protections applicable in the Customer's jurisdiction may continue to apply where required by law.
41. No Waiver
Failure to enforce a provision of these Terms on one occasion does not constitute a waiver of the right to enforce that provision subsequently.
42. Severability
If any provision is determined to be invalid or unenforceable, it will be limited or interpreted to the extent necessary under applicable law.
The remaining provisions will continue in effect.
43. Mandatory Consumer Rights
Nothing in these Terms is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.
If a provision conflicts with a mandatory requirement of applicable consumer law, the mandatory legal requirement will prevail.
44. Incorporated Policies
The following regional policies, as published on apolloscooters.ae, should be read together with these Terms:
Warranty Coverage Policy
Returns, Exchanges & Refund Policy
Shipping & Delivery Policy
Safety, Regulations & Responsible Riding Policy
Weather Conditions & Environmental Use
Privacy Policy
Cookie Policy
Where a specific regional policy contains more detailed terms relating to its subject matter, that policy applies to that subject, subject always to applicable law.
45. Contact Apollo Scooters Middle East
For sales, orders, warranty, service, delivery or general support:
Monster Middle East FZE
NC7, Jebel Ali Free Zone
Dubai, United Arab Emirates
P.O. Box 18413
Official Apollo Scooters Middle East
apolloscooters.ae is operated and managed by Monster Middle East FZE, the exclusive regional distributor and official brand representative for Apollo Scooters across the Middle East.
Products purchased through the official regional channel benefit from access to genuine regional products, authorized regional support, applicable warranty coverage and the regional service network.