Shipping
Shipping, Delivery & Missed Delivery Policy
At apolloscooters.ae, we are committed to providing a smooth, secure, and premium delivery experience from the moment your order is placed until it arrives at your door.
Managed regionally by Monster Middle East, the exclusive regional distributor and official brand representative for Apollo Scooters across the Middle East, all shipments are handled with care, transparency, and customer-first support.
This policy applies to all purchases made through apolloscooters.ae.
1. Order Processing Times
For in-stock products, orders are typically processed within 1 to 2 business days, Monday to Friday.
Orders placed:
- after business hours
- on weekends
- during UAE public holidays
will normally be processed on the next business day.
During promotional campaigns, launches, holidays, or peak demand periods, processing times may be extended.
2. Shipping Coverage
We currently ship to selected Middle East markets, subject to courier coverage, local regulations, customs access, and product eligibility.
Primary markets may include:
United Arab Emirates
Saudi Arabia
Qatar
Kuwait
Bahrain
Oman
Jordan
Egypt
Additional destinations may be added over time.
3. Shipping Origin
Orders are generally fulfilled through the regional logistics network of Monster Middle East.
Primary dispatch hub:
Dubai
Certain products may ship from approved secondary facilities depending on stock availability and service efficiency.
4. Standard Shipping Times
Once our courier partners collect your shipment, delivery timing depends on destination, customs processing, and local courier operations.
UAE
All Emirates including Dubai, Abu Dhabi, Sharjah and Northern Emirates:
3 to 5 working days
GCC
Saudi Arabia
Qatar
Kuwait
Bahrain
Oman
7 to 10 working days
Wider Middle East
Jordan
Egypt
Other approved destinations
Delivery timing varies by destination.
Important Note
Some shipments may arrive faster than the above estimates. Cross-border deliveries are dependent on:
- customs clearance timelines
- import procedures
- local courier schedules
- public holidays
- documentation checks
- remote area access
All delivery times are estimates only and are not guaranteed.
5. Shipping Costs
Scooter Purchases
Shipping is generally complimentary on new Apollo scooter purchases, unless otherwise stated at checkout, remote zone surcharge, promotional terms, or custom service requests.
Spare Parts, Accessories & Upgrade Kits
Shipping charges may apply for:
- spare parts
- accessories
- apparel
- consumables
- upgrade kits
Any applicable charges will be shown at checkout.
Service & Repair Shipments
Transport to and from service centers may be chargeable unless covered by warranty, campaign support, or written service approval.
6. Tracking Information
Once your order has shipped, you will receive shipment confirmation by email with tracking details.
Please allow approximately 48 to 72 business hours for tracking updates to become active after shipment confirmation.
This is normal while the courier scans and registers the package.
7. Delivery on Arrival
Most scooters are delivered in original packaging and may require simple final setup such as:
- handlebar positioning
- tightening designated hardware
- charging
- mobile app pairing (if applicable)
Please review all manuals and safety instructions before first use.
8. Signature on Delivery
Due to product value, certain orders may require:
- signature upon delivery
- identity confirmation
- secure handover verification
Please ensure someone is available to receive the shipment.
9. If You Miss a Delivery Attempt
If delivery cannot be completed, the shipment may be:
- rescheduled by the courier
- held at a depot or pickup point
- awaiting customer instructions
- returned to sender after the holding period expires
This depends on the courier and destination country.
10. What You Should Do Immediately
If a delivery attempt is missed, please act promptly.
Have ready:
- tracking number
- order number
- delivery notice or courier message
- valid ID (if collecting)
Then contact the courier directly regarding:
- shipment location
- pickup address
- opening hours
- redelivery options
- rerouting options where available
11. Pickup or Redelivery Options
Depending on the courier, you may be able to:
- collect from a designated location
- arrange a new delivery date
- redirect to another approved address
- select an alternate pickup point
Availability varies by destination.
12. Returned to Sender Orders
If a shipment is not collected or delivery cannot be completed within the courier timeframe, the package may be returned to our warehouse or logistics partner.
Please contact:
Once returned, we will review next available options, including reshipment where possible.
13. Reshipping Fees
Additional charges may apply if an order is returned due to:
- missed delivery attempts
- failure to collect shipment
- incorrect address details
- unreachable recipient
- refusal of delivery without approved cause
Possible charges may include:
- return shipping fees
- redelivery charges
- storage charges
- address correction fees
Where practical, applicable fees will be communicated before re-dispatch.
14. Damaged in Transit
If your shipment arrives damaged, incomplete, or appears mishandled:
- Take clear photos immediately
- Retain all packaging materials
- Contact us within 48 hours of delivery
Email:
Late reporting may affect claim review.
15. Customs, Duties & Taxes
UAE Orders
Applicable UAE VAT and required charges are handled according to local regulations.
Orders Outside UAE
Customers may be responsible for:
- customs duties
- import VAT
- clearance fees
- destination taxes
- handling charges
These vary by country and are outside our control unless otherwise stated at checkout.
16. Delays Beyond Control
We are not liable for delays caused by events beyond reasonable control, including:
- weather disruptions
- customs inspections
- transport issues
- strikes
- force majeure
- border restrictions
- security events
- public holidays
We will always aim to communicate major delays where possible.
17. Customer Responsibilities
Customers are responsible for:
- entering accurate shipping details
- providing active contact details
- monitoring tracking updates
- being available for delivery
- responding promptly to courier communication
Failure to do so may result in delays or additional charges.
18. Need Help?
For shipping support, delivery assistance, or returned shipment help:
19. Why Buy from Official Middle East Supply
When you order from apolloscooters.ae, you benefit from:
- Genuine Apollo products
- Official regional stock
- Trusted courier partners
- Local support team
- Regional warranty coverage
- Faster assistance
- Premium ownership experience